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First Time Users
How do I sign up?
It’s easy! Simply click on the word "Login" located at the bottom right hand portion of your screen. Click the word "Register " located under the user name and password fields.  (These fields should be left blank until you are a registered user.)  Complete the registration page to set up your personal account. Your registration will be processed immediately, and an email with a link to verify your registration will be sent to you.

What information do I need?
You will need to enter your customer number and your account number. Please enter all numbers, including the leading zeros. Your customer and account numbers can be found on your water bill and are shown under "Customer - Account."

                                                                                Customer Number
- consists of  6 numbers

                                                                                 Account Number - consists of 5 numbers

How do I register when my name is the second name on the account?
You may register under the second name on the account. However, the account may be registered only once. Both you and the primary account holder can access the account by entering the Username and Password created during registration.

What can I use as my Username?
Your Username is a single name of at least five characters long (no spaces) and can be anything you want.  You will use this Username every time you login to access your account. 

What is a Display Name?
The Display Name is a field required for internal purposes. We do not require any specific combination of letters, numbers or special characters. You may use your Username if you choose.

What can I use as my Password? Do you require a combination of letters and numbers?
Your password must be at least seven characters long, but it can be anything you want. We do not require any specific combination of letters, numbers or special characters.
The password is case sensitive.

How do I know I am successfully registered? 
When you register your account, an email will be sent to the email address you provided. You will need to click on the link provided in the email to complete your verified registration.  If you do not see this email in your Inbox, please check your Junk/Spam Email folder. Your Internet Service Provider or Email Provider may have automatically flagged the email as Junk. If you did not receive the email, you may have mistyped your email address during registration. Please call our Customer Service Department, Monday through Friday between 8:00 a.m. and 5:00 p.m. at (805) 378-3000.

I can’t log in / my password doesn’t work.
Your password is case sensitive. Please be sure to type the password using upper and lower case characters as needed.

How do I change my password?
You can change your password any time by clicking on Change Profile and then Manage Password.

What if I forget my password?
You may request a password reminder from the login screen by entering your username  and then selecting “Retrieve Password.”  Your password reminder will be sent to your email address saved in CIS Link.

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